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Enterprise solutions

Telitics solutions are hosted in a clustered network with highly secured encryption based cloud based telephony interface which makes the data secure, reliable, and available 24/7 to save costs and achieve competitive advantage of our clients.

    • Select phone numbers instantly

      Fully Cloud Based Service

      No Commitments | Contracts | Hardware Costs.

      Can be used by any business size.

      setup extns.Set up
      Extensions.

      Choose a Local or Toll-Free number, or use the business number you currently have.You can then create a menu of Extensions for your business - Sales or Customer Service.

      Money saving plan.Money
      Saving Plans.

      Staring with Low price and provides discounts and feels customer's satisfaction. You can upgrade / downgrade your plan at any time.

      integrationSophisticated
      Integration

      Integrating your cloud-based phone system with the apps you rely on most brings your communications to a new paradigm of connectivity and productivity.

      Working in few clicks.Working in
      Few clicks.

      Simply. Professional and Small Business plans come with a free trial and we won't change your account until the trial period has ended. You may cancel at anytime.

      Increase Customer Satisfaction with Inbound Dial

      IBD system is a state of the art solution to automate incoming call management and create a comprehensive voice portal which can intelligently decide the call flow action and subsequent termination. It comes with a rich set of features which would enable mobile operators extend customer reach, streamline operations, ease customer service representatives (CSR) load and cut costs. These capabilities will help a mobile operator retain revenues in the long run.

      inbound-dial
      outbound-dial

      Outbound Dial : The Ultimate Guide to grow up your Business.

      Outbound dialer is a high performance dial out application to run voice campaigns. It is a scalable and high capacity system that can dial out thousands of calls in an hour, depending upon the installed capacity. The system can dial out to a given customer base and play a promotional prompt. The outbound dialer can be configured as both one-way communication and also as an interactive tool wherein the customer's input can be used to route the call to the concerned applications for information dissemination.

      User friendly-Callflow Design

      A IVR call flow diagram is a graphical representation of the interactions between the IVR system and a caller. The call flow diagram is similar to a voicemail system user manual. Using IVR Studio, an IVR call flow diagram also specifies the IVR application. The following call flow diagram illustrates the sample auto-attendant application.Creation and maintenance of IVR applications is simplified with the platform's easy-to-use graphical service creation environment for the design and deployment of call flows.

      call-flow-design
      campaign-management

      Automated Campaign Management

      The campaign manager is equipped with the ability to perform multi-phased email campaigns so you can automatically nurture relationships over an extended period of time. Events like web downloads, purchases, service incidents, and more can be set as triggers for a specific email campaign or autoresponse.

      Graphical Reports

      Our leading IVR platform, allows you to manage and measure your inbound call activity and provides the vital information you need to make customer driven decisions to enhance every aspect of your business telephony. Comprehensive reporting across all of the platforms functionality ensures visibility on cross-business performance and service levels.

      graphical-reports

    • Choose Your Number

      Service in the Cloud

      provides a communication tool that you need to increase your

      customer satisfaction and optimization.

      Pick up your virtual phone number. Hurry up...!!!

      We provide a communication tool that you need to increase your customer satisfaction and optimization.You can manage your inbound calls and you will be connected to 24/7.

      Pick up your virtual phone number

      Inbound Dial-let's start here.

      Nothing is worse for a brand than an inconsistent customer experience, and yet nothing sets a brand apart than one that consistently delivers a delightful customer experience.

      1. How it works

        Choose your number for business.

      2. How it works

        Setup an Inbound Call Center IVR.

      3. How it works

        Create personalized greetings.

      4. How it works

        Performs calls routing and improve your Campaign statistics.

      Key Features

      Provides strong features to deliver and properly leverage an IVR solution successfully.

      Auto Attendant
      Auto Attendant

      Improve call handling and customer satisfaction with automated responses to common questions and processes, and more efficient queue management during peak periods

      Text-To-Speech
      Text-To-Speech

      As the voice of your contact center, Telitics TTS delivers high-quality, dynamic and personalized audio for enhanced customer interactions in multiple languages.

      Play music on Hold
      Play music on Hold

      Assign music based on menu selections and entries, ANI, and other attributes while the customer is on hold.

      Transfer Call
      Transfer Call

      Live Call transfer to keep your team connected with simple key press.

      Call Conference
      Call Conference

      Provides conferencing system that helps team to connect with each other, no matter where you are.

      Voice Mail
      Voice Mail

      Allow managers to specify the options available to callers while waiting in queue that leaving a message in the queue's voicemail box.

      Priority Calls Routing
      Priority Calls Routing

      Priority of Queued Calls allows you to specify higher or lower priorities when managing multiple queues.

      Simple easy API
      Simple easy API

      No need to learn telephony jargon.Just make a HTTP request to place outbound calls.And no special hardware is required.

      Powerful new dashboard

      Track and manage your business from anywhere

      ibd-dashboard

    • Boost Up your Sales

      through Outbound Calls

      Reach calls to bulk number of customers at the same time.

      Run multiple marketing campaigns.

      Boost Up our Sales through Outbound Calls...

      Run multiple marketing campaigns to reach calls to bulk number of customers at the same time and improve your business statistics.

      Boost Up our Sales through Outbound Calls

      Outbound Dial-let's start here.

      Out Bound Dialer (OBD) is an effective system which has been designed to make automated outbound calls to a specific set of customers provided by the telecom operator. OBD is a quite dependable marketing strategy as it has been tested time and again for its efficiency and it has been having a successful track record.

      1. How it works

        Record your Messages.

      2. How it works

        Upload list of phone numbers and details.

      3. How it works

        Schedule Campaign and voice broadcasting.

      4. How it works

        IVR will automaically generates calls to customers.

      Key Features

      Provides strong features to deliver and properly leverage an IVR solution successfully.

      design-flow
      Design your own Call Flow

      Telitics offers greater flexibility, more options and more control over your Call Campaigns. With Telitics Visual Call Flow Designer you can visually create customized IVR for call campaign participant interaction.

      text-to-speech
      Text-To-Speech

      As the voice of your contact center, Telitics TTS delivers high-quality, dynamic and personalized audio for enhanced customer interactions in multiple languages.

      voice-response
      Customized voice response

      IVR call flow can be customised as per the business needs through simple drag and drop functionality. It also provides ability to upload prompts and define action like play IVR prompt, send SMS, record call etc at each level of flow.

      report-analysis
      Report Analysis

      Our leading IVR platform, allows you to manage and Comprehensive reporting across all of the platforms functionality ensures visibility on cross-business performance and service levels.

      message-alert
      Message Alerts

      Enables option to send SMS notification on unattended calls to agents and keeps them updated. and get real time feedback by recording calls

      gui
      Graphic UI

      Allow managers to view and monitor all the call logs through customized design graphical user inteface.

      play-music-on-hold
      Play music on Hold

      Assign music based on menu selections and entries, ANI, and other attributes while the customer is on hold.

      sample-api
      Simple easy API

      No need to learn telephony jargon.Just make a HTTP request to place outbound calls.And no special hardware is required.

      Powerful new dashboard

      Track and manage your budiness from anywhere

      obd-dashboard

    • Web Based Visual Call Flow Designer

      drives flexibility to design

      High Powered and Easily Configured.

      allows you to customize any template to suit your business needs

      IVR Call Flow Design

      A IVR call flow diagram is a graphical representation of the interactions between the IVR system and a caller. The call flow diagram is similar to a voicemail system user manual. Using IVR Studio, an IVR call flow diagram also specifies the IVR application.

      IVR Call Flow Design

    • Customize Campaigns for Ad-Driven Calls

      Configurable call campaigns.

      Flexible options for business hours, voice prompts,

      advanced call routing and settings for parallel dialing.

      Campaign Management -Grow Up Your Business

      Telitics automated Campaign management gives the ability to promote or address customer specific needs either time based, individual customer based, and communicate by email or call or sms for maximum interaction or engagement.It is equipped with Business Intelligence, Analysis, Tracking, Reporting and Provisioning.

      Design-Campaign

      Multiple Simultaneous Calls and SMS groups for bulk campaigns

      Enterprises can add phone numbers or address book for a campaign through the following means: Unlimited numbers of Phone number address book manually add/remove numbers for a new or existing campaign Upload an excel sheet containing numbers into an address book or a campaign directly.

      multiple-call-and-sms-group
      bulk-sms

      Bulk SMS sending

      Telitics Campaign management can be based on SMS or Voice or both. The solution provides sending SMS or Voice or both in bulk and recording the status and results of a campaign. The solution also supports receiving a response or as initiate requests to automatically generate further IVR based voice messages. A Campaign can be set to be scheduled such that it can be sent repeatedly in case of failures up to a maximum number of times.

      IVR, Email, and SMS Templates and Samples

      Telitics includes several IVR, voice messages, SMS and Email samples, SMS Message templates, Voice Broadcast Message templates, Sample Media Files and Email Message templates to give enterprise customers a quick start with the system. Customers may use TTS for voice samples, add their own media files, create their own IVR forms and surveys and modify the existing templates and samples to customize campaigns according to their own requirements.

      IVR, Email and SMS Templates
      ivr-dtmf

      Interactive Voice Response and DTMF driven data collection

      Telitics Supports IVR based customer interaction based on DTMF input from the customer. IVR Flows can be defined based on user input and respective DTMF RESPONSE. RESPONSES can be used to fill sophisticated forms, feedbacks, broadcast messages, announcements, promotions and reach the customer actively and the call can be routed to the professional to handle issues.

      Built-in Text-To-Speech Engine

      Telitics built in TTS Text to speech engine enables an enterprise to create a campaign with specific text messages with and option of preview that would be converted to speech when the campaign IVR is executed. TTS provides a convenient and fast way to create and modify campaigns to enterprises that doesn’t require studio recorded media files.

      Text-to-Speech
      campaign-monitoring

      Campaign Monitoring

      Telitics provides interface to enterprises for monitoring real-time status of a campaign and calls. The status includes campaign's start date and time, statistics executed calls, successful and failed responses, invalid responses, remaining calls that are not executed etc.

      Customized Reports Module

      Customized Reporting module for Campaigns. Users can generate reports and collect survey results using predefined templates. The reports include several filters such as successful broadcasted Calls, invalid phone numbers given in Groups, successful and invalid responses by phone numbers, percentage of responses. The reports can be generated in the form of excel sheets and graphs. Reporting module can even be customized as per customer specific required formats.

      comprehensive-reports

    • Gain instant insights with call analytics.

      Drive the best performance.

      Easily view and compare campaign results by

      viewing real-time reports and dashboards.

      Call Tracking for Incoming and Outgoing Calls

      More than 200+ businesses trust Telitics for phone call tracking, recording, and analytics.

      Turn your mobile phone into a workstation
      Real Time Call Tracking

      Real Time Call Tracking

      Get up to date call data with the real time dashboard for each client. Need a report, generate reports quickly.

      Record Phone Calls

      Record Phone Calls

      Call recording makes it easy to qualify leads, coach your staff, and improve customer service. Easily review and annotate your phone calls.

      Setup Numbers

      Setup Numbers Instantly

      You can configure a new call tracking number in less than a minute.

      Call Tracking

      Call Tracking Everywhere

      Measure phone call conversions from your search, digital, and offline marketing campaigns – including PPC keywords.

      Simple Configuration

      Simple Configuration

      You can configure a new call tracking number in less than a minute. Our call flow builder helps create custom call routing for your business.

      No Other Contract

      No Other Contract Required

      We're confident that Telitics will help you increase sales, optimize advertising, and improve service. Try free for 14 days.

  • missedcall

    Missed Call

    Grow your business with Telitics Missed Call.

    Give a Call - Get a lead.

    Small and Medium enterprises losing potential sales lead because of inefficiency of attending all sales calls. Numerous malpractices seen within sales team of routing leads to others for personal benefits and other an ethical practices which is resulting huge business loss. Missed Call alerts helps in promoting ethical practice and identify genuine employees.

    iphone with no bg

    Features

    Our Cloud hosted telephony solution with full boutique of communication tools, with an extensive range of telephony capabilities. Here are some of the key features. Has,

    Intelligent Call switch

    Every call received by the system can be configured to route/transfer to respective call agent. If the call cannot be received then system intelligently transfers call to next available agent or to IVR call flow.

    Customer engagement

    Cloud Telephony routes call intelligently to call center agent or to next available agent, by a customized IVR flow. Calls are supported through SMS and Email notification and get instant live support through chat.

    Call Recording

    Analyze and monitor the calls made and received by recording. It helps improve increased calls & service quality and provide powerful analytical insight on customer support.

    Customized voice response

    IVR call flow can be customized as per the business needs through simple drag and drop functionality. It also provides ability to upload prompts and define action like play IVR prompt, send SMS, record call etc. at each level of flow.

    Smart missed Call management

    Track, store and manage all the missed calls on a regular telephone number and intelligently dispense the details to call agent associated with telephone number.

    Web Monitoring

    Monitor all the call records and miss calls to virtual numbers and allows access to call logs even when not available.

    CRM integration

    Seamless integration with CRM to store and sync all the records and to access past records.

    Real-time feedback

    Get real time feedback by recording calls

    SMS notifications

    Enables option to send SMS notification on unattended calls to agents and keeps them updated.

  • Click-to-Ring

    Click-to-Ring

    A simple one click can Increase your sales or value.

    Simple Click - Get in touch with customers

    Click-to-Ring solution gives you a real time access to customer and historical reports and analysis allows you to continuously monitor your operations and helps organize your communications center for best performance. Self-Customized call flows help you meet your service level agreements and provide a better experience.

    Click-to-call

    Features

    Our Cloud hosted telephony solution with full boutique of communication tools, with an extensive range of telephony capabilities. Here are some of the key features.

    Seamless Transition

    With Telitics Click-to-Ring, Frustrated Customer complaints for calls not answered are avoided; and customers can request either an instant call back or a scheduled call back.

    Configure and Go-Live in few Minutes

    Telitics Click-to-Ring Service can be configured, and live in just few minutes from an easy to use website. You don't require any technical expertise to configure or use cloud telephony.

    Increase Productivity

    Can be used to find customer pattern across multiple online pages and analyze the track records to provide better quality service.

  • Fax On Mail

    Fax On Mail

    No matter wherever you are. Send or receive a simple document as fax.

    Fax To Email - Email To Fax

    Telitics lets you send and receive faxes over the Internet, from any device with internal access (yes, even your mobile phone). No more paper jams, busy signals or waiting by a fax machine. Enjoy the quick, easy ways to send and receive internet faxes when you choose TeliFax. When you log into your TeliFax account, you can easily send and receive faxes and don't waste time in incompatible fax machines or fax supplies, just get your faxes over the cloud and accessible 24/7.

    Free Local number

    Save Paper Usage

    Cloud Storage

    Phone, Chat & Email Support

    TeliFax -Online Faxing - Designed For You

    • well layered

      No missed pages ever or out of paper or memory full and no jamming.

    • Delivery Report

      Receive multiple delivery confirmation to recipients.

    • Secure Faxing

      Protect your business faxes with cloud secure TeliFax.

    fax-features
    • Large File sharing

      You can send large files at a single time.

    • No hardware setup

      There is no hardware setup is required.

    • Get Unlimited

      Enjoy unlimited incoming faxes per month.

  • Call Conference

    Call Conference

    Connect your team anywhere and anytime with TeliCon Conference Calls.

    Start with TeliCon Conference Calls

    Robust cloud based telephony platform to facilitate Cloud Conferencing system that helps all the participants to connect with each other, no matter where you are. TeliCon calls can be recorded and can be used for future as meeting minutes and never miss a detail.

    Conference-Call

    Key Features

    Provides strong features to deliver and properly leverage a call solution successfully.

    audio-quality

    High Audio Quality

    Step out of the cassette-tape era. TeliCon Telitics Conference's comes with high audio quality due to multi redundant wired core network infrastructure and comes with optional recording of conference calls, comes with same high quality voice calls as on wired networks.

    balanced-work

    Balanced Work Life

    Balanced Work Life with no physical boundaries Create a friendly atmosphere for all your participants by having the TeliCon the flexibility to organize, and participate from where ever and when ever required to deal with business requirements.

    Dial Out

    Dial Out

    Telitics eases your job by dialing out to your participants rather than requiring them to dial into the phone conference. Simply load the numbers of your participants and our cloud operator TeliCon will connect to the participants to join the teleconference.

    Lock & Unlock

    Lock & Unlock For Call Access

    Prevent unauthorized participants, from joining the conference by locking the TeliCon with your code or create a TeliCon without a lock for better participation for a social conference in Cloud secure environment.

    ISD Calls

    International Calls

    Namaste! Bonjour! Goddag! Ahoj! Hi! Dial in from around the world. Expand your global reach with Telitics TeliCon conferencing solutions.

    Interactive Business Meeting

    Interactive Business Meeting

    Our Cloud interface makes it easy to manage a TeliCon calls with features like mute a user, Broadcast mode, Block a user, time based participation, dial a participant in middle of the TeliCon and more.

    Video Conferencing

    Productive Video Conferencing

    Make your audio conference more engaging and interactive by adding visuals. You can share a presentation or video clip to give your meeting more impact.

    Set Conference Volume

    Set Conference Volume

    While reliable, clear audio conferencing is the most important feature with any conference call service.We can set volume levels as like.

  • Call Transfer

    Call Transfer

    Transfer your calls, no matter where you are.

    Your Receptionist or Agent is Busy to take call? Simple, Transfer Your Live Calls

    Call Transfer/forwarding is great for businesses that are busy focusing on their business and need to have their phones professionally managed and routed to the next available professional.

    transfer-call

    Features

    Our Cloud hosted telephony solution with full boutique of communication tools, with an extensive range of telephony capabilities. Here are some of the key features.

    Calls Automation

    Forward/transfer incoming calls to an agent or a group of agents on their office, home, or mobile number.

    Time Saving

    Agents or Professionals are not required to be in office when you have a business emergency calls to attend to.

    Easy Configuration

    24/7 Availability on Cloud to configure using Call Designer to forward calls to the right professional or group of professionals on their available number either simultaneously or sequentially till the call is answered for quick response to your customers.

    Ring Control

    Control number of rings before a call is transferred to an agent.

    No Setup Cost

    No physical telephone line required. No electricity required. Saves paper, ink and cartridge expense.

    Priority Routing

    Helps in prioritize your callers and route them to the right agent in advance, so that each client is handled professionally by your team.

Never Miss your Customer Call...!

enables your team to effectively manage a cost conscious, Curious, and a Needy smart Customer.

Start-Free-Trail-Now

Connect your customers through Click-to- Ring

Try Click-to-Ring feature in FEW CLICKS.

Start-Free-Trail-Now

Start Faxing Online with TeliFax...!

Enjoy the quick, easy ways to send and receive internet faxes when you choose TeliFax.

Start-Free-Trail-Now

Affordable Packages

Choose the right plan that suits your business.No matter how big or small your business is, we've got a wide range of Telitics plans to suit you.

BASIC

/MONTH/YEAR
  • Up to 3 extensions
  • Call recording
  • 1 concurrent call
  • 1 CLI Assign
  • 30 Days Validity of Logs
  • Limited Free call credits
Choose Plan

STANDARD

/MONTH/YEAR
  • Up to 5 extensions
  • Call recording
  • 2 concurrent call
  • Min 2 CLIs assign
  • 90 Days Validity of Logs
  • Limited Free call credits
Choose Plan

CUSTOMIZED

/MONTH/YEAR
  • Unlimited Extensions.
  • Call recording
  • Concurrent calls
  • Customized CLIs
  • Longer validity of data
  • Limited Free call credits
Choose Plan

PAY AS YOU GO

/MONTH/YEAR
  • Up to 1 extension
  • Call recording
  • 1 concurrent calls
  • Web Interface
  • Limited Free call credits
  • Longer validity of data
Choose Plan
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SpecialOffer

Get 5% discount from 01 Jan 2016 to 31 Dec 2016

Get Offer
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Why TELITICS?

All-In-One Platform with amazing features

Digital technology helps change the way we consume, and use information in our daily lives, the crucial part for any business that's into service or sales is availability of information either through digital or physical and take a note of customer expectations by way of analysis of customer inputs or behavior.

API

Applications and Interface

Applications and Interface

Customized, effortlessly operated application and Web Interface to enhance the revenue.

Customer Centricity

Customer Centricity

Customer Centricity

Enabling ease-of-use using WebInterface making it easy for Enterprises to connect thier Customers wherever, whenever they want.

Automation

Automation

Automation

Enrich with Expertise and Quality analysis with automated processes to bring the best procedures to market Products and Services.

Quality Processes

Quality Processes

Quality Processes

strong Emphasis on quality with innovative-defect free applications using best available technology to meet Enterprise expectations with on-time delivery.

Time to market

Time to market

Time to market

Plug into a proven platform, saving time spent in gathering, software development, testing and deployment.

Cost Effectiveness

Cost Effectiveness

Cost Effectiveness

Most innovative and cost effective products enabling Enterprises to win customers with dependable products that incessantly improve people's lives.

Highlights

  • Inhouse telecom hardware with US collaboration in 2004.
  • Telitics Hardware were used for services at major Telecom Operators accross the globe.
  • Patented '16E1/T1 Media Gateway' US patent number (US 20110197252 A1 in 2010).
  • specializes in design and delivery of next generation telecom products across the full range of Outbound Dialers, Inbound Dialers, SMS Services, USSD, SMSC, SRT(Subscriber Retention Tool) for Telecom Operators.
  • Launches Enterprise Cloud Telephony in May 1st 2015 to cater SMALL Medium and Large Enterprises.
  • Enterprise Cloud Telephony Services is targetted to customers with low spending and higher returns by Maximum utilisation of Services.
company-highlights

Team And Culture

Everyday each team member think and act as an owner of the company and takes responsibility. As a member of Telitics we are here to enhance and meet our client's revenue targets, we are accountable for doing our part to contribute success and we are dedicated to meeting our commitments by portraying our eager can do attitude.

  • Open communication : Leaders who have an open door policy and a listening ear remove barriers and build bridges.
  • Reinforced values and goals : Our core values being Ethical practice and Customer Satisfaction, always strive to alter our business goals by keeping everyone aligned, focused and empowered that they are working toward the same outcome i.e customer satisfaction.
  • Defined accountability : Telitics believe in Team work there by making each member have finest effort performance with well-defined expectations and are responsible for their allotted everyday job.
our-team

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.

gandhi-ji-quoteMahatma Gandhi
Father of our Nation.

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